We believe in complete transparency about how the Xen Health Clinics website functions. You are entitled to refuse cookies on our site and may withdraw your consent at any point. The only circumstance where we may be unable to remove your cookie data is if doing so would violate the rights of another party (including our own rights) or if you ask us to delete information we are legally required to retain. Applicable exemptions are outlined in both the GDPR and the Data Protection Act 2018. To exercise these rights, ask questions about cookie usage, or submit a complaint, please contact us at hello@xenhealthclinics.co.uk.
(1) Introduction
Our website, https://xenhealthclinics.co.uk (hereafter referred to as “the website”) utilises cookies and similar technologies (for ease of reference, all such technologies are called “cookies”). Third parties we work with may also place cookies. This document explains how cookies are used on our website.
(2) What are cookies?
Cookies are small data files that are saved on the device you use to access our website. Typically, these cookies are stored within your web browser. A cookie will ‘retain’ information about your previous visits to our site, which helps improve your future browsing experience. Cookies are not viruses and you can remove them at any time by clearing your browser history and cookie data, or by adjusting cookie settings on your device.
(3) What are scripts?
A script is program code that enables our website to operate correctly and interactively. This code runs either on our server or on your device.
(4) What is a web beacon?
A web beacon (also called a pixel tag) is a small, invisible text or image element on a website used to monitor website traffic. Web beacons store various data about you to perform this function.
(5) Cookie types
(5.1) Technical or functional cookies
Certain cookies ensure specific parts of the website function correctly and retain your user preferences. Functional cookies make visiting our website easier — for instance, you won’t have to re-enter the same information repeatedly. These cookies are stored in your device’s memory during browsing and we may place them without requiring your consent.
These cookies retain the selections you make on our site, providing an improved browsing experience. For example, if you’ve adjusted fonts or text sizes, these cookies ensure the site remembers your preferences for subsequent visits. These cookies are automatically deleted from your device after a period of time, once your browser closes. Disabling these cookies may impact your site experience.
(5.2) Statistics cookies
We utilise statistics cookies to enhance the website experience for our visitors. These cookies provide insights into how our website is used. We request your permission before placing statistics cookies. These cookies help us gather anonymous information about our site, including visitor numbers, time spent on pages, and potential improvements. These cookies may also be referred to as pixels or tags and whilst not stored on your device, they help us understand general, anonymous user behaviour.
(5.3) Marketing/tracking cookies
Marketing/tracking cookies are cookies or other forms of local storage used to build user profiles for displaying advertising or tracking users on this website or across multiple websites for similar marketing purposes. We use these to identify which site referred you to ours. These cookies are only placed with your explicit consent, given when you close the cookie consent banner or click away from it and continue browsing. Our advertising partners typically place these cookies. If you delete your cookies and later return to our site, the consent banner will appear again.
(5.4) Social media
These are external cookies used when you wish to share your activity on our site via social media. Our website includes content from Facebook, Twitter, Pinterest and Instagram to enable web page promotion (e.g. “like”, “pin”) or sharing (e.g. “tweet”) on social networks. This embedded content uses code from Facebook, Twitter, Pinterest and Instagram and places cookies. This content may store and process certain information for personalised advertising.
Facebook, Twitter, Pinterest and Instagram are based in the United States.
(6) Consent
When you first visit our website, a pop-up will appear explaining cookies. When you click “Accept”, you consent to our use of all cookies and plug-ins described in the pop-up and this Cookie Policy. You can disable cookies through your browser, however please note our website may not function properly if you do so.
(6.1) Manage your consent settings
Functional / Always active. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences / Optional. The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics / Optional. The technical storage or access that is used exclusively for statistical purposes.
Marketing / Optional. The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
(7) Enabling/disabling and deleting cookies
Your internet browser can be used to delete cookies automatically or manually. You may also specify that certain cookies cannot be placed. Additionally, you can adjust your internet browser settings to receive a notification each time a cookie is placed. For further information about these options, please consult the Help section of your browser.
Please be aware that our website may not operate properly if all cookies are disabled. If you delete cookies in your browser, they will be placed again following your consent when you revisit our website.
(8) Your personal data rights
You have the following rights regarding your personal data:
- You have the right to understand why your personal data is required, what will happen to it, and how long it will be kept.
- Right of access: you have the right to access your personal data held by us.
- Right to rectification: you have the right to supplement, correct, delete or block your personal data at any time.
- If you provide consent for us to process your data, you have the right to withdraw that consent and request deletion of your personal data.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it entirely to another controller.
- Right to object: you may object to our processing of your data. We will comply with this unless there are justified grounds for processing.
To exercise these rights, please contact us using the details at the bottom of this Cookie Policy. If you have concerns about how we handle your data, we want to hear from you, though you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the supervisory authority.
(9) Data controller
The data controller for your information is Xen Health Clinics UK Limited registered in United Kingdom under Company Number 16379556 whose registered office address is: Office 503 332 Ladbroke Grove, London, United Kingdom, W10 5AD.
(10) Find out more
If you wish to learn more about cookies, the following links provide useful information:
(11) Contact details
For questions and/or comments about our Cookie Policy and this statement, please contact us using the following details:
Xen Health Clinics
Office 503 332
Ladbroke Grove
London W10 5AD
Website: xenhealthclinics.co.uk
Email: hello@xenhealthclinics.co.uk
By accepting our cookie policy in our consent banner or continuing to browse after viewing the banner, you are consenting to the use of cookies. You may withdraw consent at any time by disabling cookies in your browser or deleting your cookies. However, if you do not permit cookies or delete them, you may be unable to access certain areas or features of the site, which may affect your experience. We will be updating, improving and modifying how we use cookies and will keep this page current with the cookies we deploy. Please also refer to our Privacy Policy.
This Cookie Policy was last updated on November 2025 and applies to citizens and legal permanent residents of the United Kingdom.